LookingGlass Cyber

1. To reset a user's password, click on the three dots in the Access Level column and select Reset Password.

2. On the Reset Password window, click on Reset and password reset instructions will be sent to the user by email.

3. Once the password reset link has been sent to the user, a red tooltip will appear next to the user name in the Active Users screen. This indicates that the user is in Recovery status. 

Clicking on the tooltip will display a popup message explaining the user's status.

The red tooltip will disappear after the user's password is changed.

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<a href="https://support.lookingglasscyber.com/en/articles/6249555-lookingglass-suite-admin-edit-a-user-s-profile">Edit a User's Profile (Admin Only)</a>

<a href="https://support.lookingglasscyber.com/en/articles/6249743-lookingglass-suite-admin-bulk-actions">User Management Bulk Actions (Admin Only)</a>

<a href="https://support.lookingglasscyber.com/en/articles/6249772-lookingglass-suite-admin-edit-access-levels">Edit Access Levels (Admin Only)</a>

<a href="https://support.lookingglasscyber.com/en/articles/6249778-lookingglass-suite-admin-disable-users">Disable Users (Admin Only)</a>

<a href="https://support.lookingglasscyber.com/en/articles/6266660-lookingglass-suite-admin-re-enabling-disabled-user-accounts">Re-enabling Disabled User Accounts (Admin Only)</a>

<a href="https://support.lookingglasscyber.com/en/articles/6249782-lookingglass-suite-admin-enable-users">Enable Users (Admin Only)</a>

<a href="https://support.lookingglasscyber.com/en/articles/6249561-lookingglass-suite-admin-change-a-user-s-access-level">Change a User's Access Level (Admin Only)</a>

- <a href="https://support.lookingglasscyber.com/en/articles/6249555-lookingglass-suite-admin-edit-a-user-s-profile">Edit a User's Profile (Admin Only)</a>
- <a href="https://support.lookingglasscyber.com/en/articles/6249743-lookingglass-suite-admin-bulk-actions">User Management Bulk Actions (Admin Only)</a>
- <a href="https://support.lookingglasscyber.com/en/articles/6249772-lookingglass-suite-admin-edit-access-levels">Edit Access Levels (Admin Only)</a>
- <a href="https://support.lookingglasscyber.com/en/articles/6249778-lookingglass-suite-admin-disable-users">Disable Users (Admin Only)</a>
- <a href="https://support.lookingglasscyber.com/en/articles/6266660-lookingglass-suite-admin-re-enabling-disabled-user-accounts">Re-enabling Disabled User Accounts (Admin Only)</a>
- <a href="https://support.lookingglasscyber.com/en/articles/6249782-lookingglass-suite-admin-enable-users">Enable Users (Admin Only)</a>
- <a href="https://support.lookingglasscyber.com/en/articles/6249561-lookingglass-suite-admin-change-a-user-s-access-level">Change a User's Access Level (Admin Only)</a>

<a href="https://support.lookingglasscyber.com/en/articles/6240800-lookingglass-suite-user-documentation-table-of-contents">LookingGlass Suite User Documentation Table of Contents</a>